The end of the week has come and my last blog post for the week is on . I touched on this in my blog yesterday. I decided that I should expand on this. What is true mobility? It means taking your data – data that is important to you – with you. Yes, with you; or, having access to it on the web through your mobile device. More and more places have free wireless internet. Now yes gone are the days when you could drive through a neighborhood and find free internet (well I guess that depends upon where you live), but internet is free in lots of places. McDonalds has it in their parking lots even. This means that sales people can place orders. Catalogs can be viewed on a tablet while visiting with a client. Service orders can be entered. Deliveries can be recorded. Complaints can be entered (hopefully you don’t get too many of these). Reaction to customers’ problems is something that your competitor is doing or will be doing. You don’t want to be caught behind. The world is in transformation. The world is running faster than ever. You need to get mobile and do things once. Take care, and please let me know what you are thinking. Signing off.
Point of sale is changing. Between digital displays and tablets as terminals. Things are changing. Wouldn’t it be great to go into a higher end store where you are just buying a few things and have the sales person come with you and scan your goods as you order them? When you get to the front desk, the credit card is all that is left to process (unless you have a mobile device which you could) and your products that are stored in the back are already waiting as the shipper knew what you were ordering. This experience could be yours. I think that is exciting.
This definitely follows my “do it once” philosophy. Enter the information, don’t tell anyone, and everything is handled beautifully. If the shipper is busy when you place the order, he/she can tell you with a quick note. What about field service technicians? Would it not be great for them to be able to process their transactions in the field and even bill the clients? This works great for any consumer service company.
Okay, so GWA has been helping their clients for year – but just how many of our clients have adopted? Not many. Why? Well before BYOD, it was quite costly (see yesterday’s blog post) and many people thought it was scary and quite frankly they just don’t understand how easy it is to put this in place. So, what about your field technicians? Are they automated? Are they completing their work orders in the field?
I would love to hear from you. And remember my goal is always to help you “do it once” – of course I mean those repetitive, costly things. And hopefully it will help you to get clients a lot more.