The end of the week has come and my last blog post for the week is on . I touched on this in my blog yesterday. I decided that I should expand on this. What is true mobility? It means taking your data – data that is important to you – with you. Yes, with you; or, having access to it on the web through your mobile device. More and more places have free wireless internet. Now yes gone are the days when you could drive through a neighborhood and find free internet (well I guess that depends upon where you live), but internet is free in lots of places. McDonalds has it in their parking lots even. This means that sales people can place orders. Catalogs can be viewed on a tablet while visiting with a client. Service orders can be entered. Deliveries can be recorded. Complaints can be entered (hopefully you don’t get too many of these). Reaction to customers’ problems is something that your competitor is doing or will be doing. You don’t want to be caught behind. The world is in transformation. The world is running faster than ever. You need to get mobile and do things once. Take care, and please let me know what you are thinking. Signing off.
Point of sale is changing. Between digital displays and tablets as terminals. Things are changing. Wouldn’t it be great to go into a higher end store where you are just buying a few things and have the sales person come with you and scan your goods as you order them? When you get to the front desk, the credit card is all that is left to process (unless you have a mobile device which you could) and your products that are stored in the back are already waiting as the shipper knew what you were ordering. This experience could be yours. I think that is exciting.
This definitely follows my “do it once” philosophy. Enter the information, don’t tell anyone, and everything is handled beautifully. If the shipper is busy when you place the order, he/she can tell you with a quick note. What about field service technicians? Would it not be great for them to be able to process their transactions in the field and even bill the clients? This works great for any consumer service company.
Okay, so GWA has been helping their clients for year – but just how many of our clients have adopted? Not many. Why? Well before BYOD, it was quite costly (see yesterday’s blog post) and many people thought it was scary and quite frankly they just don’t understand how easy it is to put this in place. So, what about your field technicians? Are they automated? Are they completing their work orders in the field?
I would love to hear from you. And remember my goal is always to help you “do it once” – of course I mean those repetitive, costly things. And hopefully it will help you to get clients a lot more.
BYOD – it sounds like a lot of fun doesn’t it. Well, it can be a nightmare. BYOD or “bring your own device” means that your staff, consultants or third parties are accessing your company’s private information on a unit that they own. BYOD is even more that this – it means, even if you own the device – sensitive information is on it. So, what happens if a device has sensitive confidential information on it and it is lost or stolen? Or worse, what if the device is left at a customer’s office and the “cost” of their quote is on the phone? Scary!
There is software out there that will let you protect all of your devices, and even the devices that your employees (etc.) own. So if the unit is lost or stolen, you can lock the data that is yours out. Email, documents, anything sensitive. This is exciting. It is also not new. And it agrees with my “do it once” philosophy.
What I did find was new was a new supplier to me that allows you to control all your devices. Your expensive scanners in the warehouse, your laptops and of course your phones. You know I only misplaced my phone once. It was scary. I called the phone company and had them lock the phone but then I had to call them to unlock it and they wanted to charge me a fee. I had one phone stolen once. They broke in and charged up $1400 in a matter of hours calling countries I have never heard of. Anyway, I wish I had this protection software installed. They had all my music, my email and my contacts. I did not like this feeling. Anyway, for a small fee, you can be protected. The company I met with was very inexpensive and I am now putting this software on all of my company’s phones – why didn’t I do this before? My excuse is I am too busy. Another excuse was “it is too much money”. Well now it isn’t.
Please let me know if you have used this BYOD software before and what your experience has been. Stay tuned, tomorrow’s blog is on Point of Sale. Now really, it is exciting!
Isn’t a “digital display” just an expensive TV? What is so special about them and why are businesses everywhere putting them in place. There are lots of reasons. It follows my philosophy of doing things once too. Of course if you are retail, it is pretty clear why you would put it in. You can sell to your clients while they are in line. You can put slow moving items on sale and try to move them. But what about Facebook, Twitter, etc.? People are putting these “smarter” units in that are interactive. As happy clients are posting on Facebook, this information can be put up on the screen. What would this do for your company and “customer” morale?
What about if you are in an office? How does this help? Well, your employees are just as important as your customers aren’t they? Without good staff, how can you run your business successfully? If you put positive messaging up on a display unit, you can improve employee morale. You can also have it in your boardrooms, waiting areas or employee lunch rooms. Brag about your company, your staff and your new business. Everyone wants to know when a new client is won or when a large order comes in. Why are they so much? Well there are layers of glass that are not in other units, and various types of power sources. This means you can run this unit 24/7. There were a few brands I reviewed that I was very impressed with. Viewsonic, Philips and Elo are to name three.
If you have a display up in your office or retail store, let me know how it has helped you. I would love to hear about it. And if you are looking for one, I am happy to help or offer advice. Tomorrow’s blog BYOD (no I didn’t say BYOB).
Being in the belle province for a trade show in the spring is nice, but being in Quebec City – well that was great. Despite the 85 degree F weather, I did manage to attend the show. It was a very good use of my time. I will be blogging each day about a different topic.
To start with today, let’s talk about the future… Futurist Eric Garland gave us an earful of what has happened and of course what he predicted that came true. He shared what only some of us know – nothing like what it happening now, has ever happened before. We are in a “transformation” stage not a recession. He shared with us what most of us already know – that keeping our customers happy as the baby boomers age and die off is even more important now as the size of the market overall is shrinking! Eric was great. This was a great kick off to lots of learning.
Stay tuned as tomorrow I will blog about how the Digital Display units are changing the market place.